Statutory basis: Electronic Commerce (EC Directive) Regulations 2002, reg. 6 — a UK online trader must disclose these details clearly and unambiguously on the site, not just in these Terms.
Active Locker is operated by [COMPANY LEGAL NAME], a company registered in England and Wales under company number [COMPANY NUMBER], registered office at [REGISTERED ADDRESS]. VAT registration number (if applicable): [VAT NUMBER OR "not VAT registered"]. Contact: info@activelocker.co.uk.
This information also appears independently on the site itself — see the footer.
2.1 You must be 18 or over to become a member. We do not knowingly accept members under 18.
2.2 You must be an active member of a gym, fitness studio, boutique training facility, or equivalent sports club, and able to provide evidence of this on request.
Statutory basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Sch. 2 — before a consumer contract is concluded, the trader must give clear information on price, payment arrangements, contract duration, and cancellation rights.
3.1 Membership costs £20.99 per year ("Membership Fee"), inclusive of any applicable VAT, charged at the point of signup via our payment processor (Stripe) and thereafter annually in advance.
3.2 Membership renews automatically each year unless cancelled. We will email you at least 7 days before each renewal, stating the renewal date and price.
3.3 Payment is processed by Stripe. We do not store your full card details. Active Locker is not a payment institution and does not hold client funds directly — Stripe processes and briefly holds funds as our payment service provider.
3.4 We may change the Membership Fee for future terms with at least 30 days' notice, during which you may cancel before the new price applies.
4.1 You must complete our verification process, which may include uploading a photograph of a membership card, gym app screenshot, invoice, or confirming attendance via other reasonable means.
4.2 You confirm all information and documents submitted are genuine, accurate, and belong to you. Submitting false, altered, or another person's documentation is a material breach of these Terms and may result in suspension without refund.
4.3 We use a combination of automated checks and human review. At current scale, verification decisions are made by a human reviewer; see our Privacy Policy for how document data is handled.
4.4 We may periodically request re-verification of your membership status.
5.1 Discounts and offers ("Offers") are provided by independent third-party brands and retailers ("Partners"). We are not a party to, and accept no liability for, any purchase you make with a Partner.
5.2 Partners may change or withdraw Offers at any time without notice to us. We are not liable for unavailable or altered Offers, though we will make reasonable efforts to keep listings current.
5.3 Some links to Partners are affiliate links, meaning we may earn a commission on qualifying purchases at no extra cost to you.
6.1 We may suspend or terminate your account without refund of the current term if we reasonably believe you have submitted false verification information, shared your account, misused Offers, or otherwise breached these Terms.
6.2 Where a submission is flagged for signs of fraud, your account may be placed under review pending a decision, during which access to Offers may be restricted.
6.3 You may request a review of any suspension by contacting us — see clause 11.
Statutory basis: Consumer Contracts Regulations 2013, reg. 29-31 — a 14-day cooling-off right applies to most distance contracts with consumers, including subscriptions, subject to specific rules on digital/service content once performance has begun.
7.1 You may cancel at any time from your account settings; cancellation takes effect at the end of the current paid term, and you retain access until then.
7.2 You have a statutory right to cancel within 14 days of joining for a full refund. If you have already redeemed an Offer within that period, you acknowledge that service has begun at your request, which may affect your entitlement to a full refund for that period.
7.3 Outside the 14-day period, membership fees are non-refundable for the remainder of the current term, save for your rights under clause 7.4.
7.4 Nothing in this clause affects your statutory rights, including under the Consumer Rights Act 2015 if the service is not performed with reasonable care and skill.
8.1 The Active Locker name, logo, and site design are our property or licensed to us.
8.2 Partner brand names, logos, and trade marks remain the property of their respective owners and are used for identification purposes only.
9.1 We provide the platform on an "as is" basis. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss.
9.2 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections in your country of residence.
Questions or complaints: info@activelocker.co.uk. We aim to respond within 5 working days.