Need help with your account, verification, or billing? Email us at info@activelocker.co.uk and we'll get back to you, usually within 1–2 working days.

Common questions

My verification is still pending

Submissions are reviewed manually and usually confirmed within 24 hours. If it's been longer, email us with the name you signed up with and we'll check on it.

I forgot my password

Use the password reset link on the login page to set a new one.

I want to cancel my membership

Email us at info@activelocker.co.uk and we'll process the cancellation — you'll keep access until the end of your current billing period. See our Terms of Service for details.

A discount code isn't working

Let us know which brand and deal it was for, and we'll check it with the partner directly.

I have a question about my data

See our Privacy Policy, or email us directly and we'll help.